Joseph R. Pothier

Executive Profile

Welcome

Executive Summary | Employment Overview | PI Behavioral Assessment

Digital Footprint | Resume | Testimonials | About Me - Photo Gallery

Hello & Welcome!

Thank you for visiting my Executive Profile webpage. I hope you find the content valuable, the site easy to navigate and learn a bit more about me personal. As a seasoned Human Capital Leader, people are my passion. For me, it is all about Talent… investment in, procurement, placement and development of the diverse individuals and leaders that comprise our teams and define our cultures.

“Do What You Love, Love What You Do”

Executive Summary

 

I am an Entrepreneur & Human Capital Leader with extensive experience in Talent Acquisition, Talent Management, Career Development & Coaching, Assessments, Operations, Strategic Planning, Management and SaaS Customer Success. Below represents my proven track record in roles of increased responsibility including leadership of people, functions, a fortune 100 & 500 customer base and contracts.  I am an action oriented executive focused on creating plans that deliver results.

 

EXPERTISE

HR Leadership

Talent Management / Talent Acquisition

Talent Development / Succession Planning

Behavioral Assessments / Consulting

Executive Profiling / Coaching

Budget / Forecasting

Public Speaking / Events

Customer Success

KEY ACTIVITIES & ACHIEVEMENTS

Talent Acquisition, Management & Development:

  • Focused work with senior executives, organizational leaders and professional individuals on career development, professional profiling and legacy coaching.

  • Managed the planning, forecasting and execution of talent acquisition budgets north of $1 million annually.

  • Implemented cutting edge technologies like HireVue, resulting in reducing search cycle time and cost per hire while streamlining the evaluation process and increased quality applicant flow.

  • Built and delivered behavioral assessment training and development programs focused on communication, authentic leadership and personal fulfillment.

 

Customer Success:

  • Delivered key SaaS KPIs that include: 135% Gross ARR, 95% Net ARR and NPS of 45.

  • 200% YoY product adoption growth and 172% increase in YoY multi-year renewals.

  • Promotions include: Customer Success Manager, Director of Enterprise CS, Director of Strategic CS, VP CS

  • Lead team of 25 Senior & Director level CS professionals to preform in a high growth, fast pace and entrepreneurial SaaS environment

Industry Experience: 

  • Professional Services / Consumer Goods & Manufacturing / Hi-Tech / SaaS

Personal:

  • Originally from the Berkshires of Massachusetts, now reside on the South Shore of Boston with wife Lauren and 3 boys, William, Peter & Thomas

  • An avid skier, golfer, coach of youth sports, community involvement and church activities

  • 3x Boston Marathon finisher – 2003, 2009, 2013

Welcome

Executive Summary | Employment Overview | PI Behavioral Assessment

Digital Footprint | Resume | Testimonials | About Me - Photo Galler

“Do What You Love, Love What You Do”

 EMPLOYMENT OVERVIEW

HISTORY

  • Black Diamond HR Consulting - (Jul 2017 – current)

    • Human Capital Consultant & Managing Partner

  • HireVue - (Aug 2013 – Jul 2017)

    • Vice President, Customer Success

  • The Boston Beer Company - (Oct 2009 – Aug 2013)

    • Talent Acquisition & Management Leader

  • Bain & Company - (Nov 2003 – Oct 2009)

    • Recruiting Manager, North American G&A

  • Winter, Wyman - (Mar 1999 – Nov 2003)

    • Principle - Accounting & Finance Recruiting Division.

EDUCATION

Saint Anselm College, Manchester, New Hampshire 

Bachelor of Arts, Sociology, May 1998

Certification in Human Relations and Work

AFFILIATIONS

NEHRA - Northeast Human Resource Association

SHRM - Society for Human Resource Management

The Predictive Index - Certified Business Partner

 

TECHNICAL SUMMARY & OPERATING PLATFORMS

MS Office Products . SalesForce . G-Suite Services . Gainsaight . Taleo . ADP HRB . Outlook . HireVue . The Predictive Index

 

Welcome

Executive Summary | Employment Overview | PI Behavioral Assessment

Digital Footprint | Resume | Testimonials | About Me - Photo Gallery

“Do What You Love, Love What You Do”

Predictive Index Behavioral Assessment

Pothier, Joe - Placard.jpg

Strongest Behaviors

Joe will most strongly express the following behaviors:

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.

  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change.

    Resourcefully works through or around anything blocking completion of what they want to accomplish;

    aggressive when challenged.

  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive

    when doing routine work.

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their

    point of view and adjusting delivery.

Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Summary

Joe is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

Distinctly faster-than-average pace of work, Joe learns and takes action quickly. On the other hand, they’ll become impatient and restless working repetitively with routine details or structured work and will delegate such work if possible. Follow up will focus on completion and accomplishment, rather than how things were done. With an interest in other people and their development, Joe will delegate authority, limiting such delegation to those who can be trusted, and following up with pressure for timely results.

Makes decisions about people and situations quickly. Assesses what’s generally going on, and rather than exhaustively research, pulls together the information at hand and takes forceful action. They’re confident in assumptions about any missing information, and comfortable acting even in the absence of complete information. For this individual, continual progress towards the general goal is more important than always being exactly on track; course corrections will be made as necessary, when the time arises.

Self-assured, Joe sets high standards of achievement, both personally as well as for teams and looks for opportunities to compete and to win. Venturesome, they are stimulated by new challenges and situations, and can generally be found driving to new horizons. Harbors strong personal and professional ambition.

Management Style

As a manager of people or projects, Joe will be:

  • Broadly focused; attention is on where the team is going, and what goals are to be achieved, rather than on the specifics of how they will get there

  • Comfortable delegating details and implementation plans

  • Reluctant to delegate true authority; will discuss ideas with others, and is open to alternative viewpoints, but will

    only change opinions when an idea better helps the overall goal

  • Quick to follow-up on delegated tasks, generally asking more whether it’s finished than how it was accomplished

  • Constantly looking to improve performance and ability to compete

  • Inclusive and team-building

  • Direct and quick to voice an opinion of how things are going.

Influencing Style

As an influencer, Joe will be:

  • Authoritative in guiding processes towards goals

  • Driven to keep the process moving along as quickly as possible

  • Willing to take risks such as experimenting with a new idea or concept

  • Flexible in working with others to gain agreement in different, and possibly unique, ways

  • Outwardly focused on the audience, intuitively reading them and adjusting style to meet their needs if it will help

    advance the process


Welcome

Executive Summary | Employment Overview | PI Behavioral Assessment

Digital Footprint | Resume | Testimonials | About Me - Photo Gallery

“Do What You Love, Love What You Do”

RESUME

ENTREPRENEURAL EXPERIENCE

July 2017 – Present

BLACKDIAMOND HR CONSULTING Pembroke MA,

(A privately held portfolio company of Black Diamond LPM, LLC. Black Diamond HR Consulting (BDHRC) focuses on Corporate & Individual Human Capital Services, www.blackdiamondhrconsulting.com)

Human Capital Consultant & Managing Partner

  • Core focus on serving c-level executives, board members, organizational leaders and professional individuals.

  • Corporate client focused on enterprise and mid-markets domestically and internationally

  • Key service offerings include, Talent Development, Career Development, Coaching, Consulting Engagements, Events & Speaking Engagements

  • Responsible for all organizational operations, marketing and sales

Key Corporate Partnerships & Events 

  • Partnerships include: The Predictive Index, boutique, contingent and executive search firms, regional and national HR organizations

  • ‘The Fulfillment Factor’, ‘The Entrepreneur Within’

CORPORATE EMPLOYMENT

August 2013-July 2017

HIREVUE, South Jordan, UT / Boston, MA

(Venture Capital backed, digital transformation & talent interaction SaaS platform, www.hirevue.com)

 Vice President,Customer Success

  • Responsible for strategic operations, user adoption, customer engagement, client retention, contractrenewals, growth and expansion for HireVue’s top 200 customers representing 85% of the company’s total revenue.

  • Worked with senior executives on CS operation efficiencies, KPI’s, CS solution design, and process improvements.

  • Lead a staff of 14 Customer Success professionals supporting a $20.5M portfolio across Hi-Tech, Financial Services, Retail, Professional Services, Entertainment and Healthcare industries.

  • Partnered with Sales, Product Management, IT, Engineering, and Customer Support groups to drive vital product enhancements and customer engagement solutions. 

Accomplishments & Process Improvements:

  • Creation of the Customer Success Inside and Field based models aligning portfolios by vertical and geography.

  • 200% YoY product adoption growth and 172% increase in YoY multi-year renewals.

  • Delivered key SaaS KPIs that include: 135% Gross ARR, 95% Net ARR and NPS of 45.

  • Built an Early Adoption Risk Management & Review Program

  • Developed the Customer Success Strategic Renewal Enablement Training Program

  • Redesigned and automated the Customer Success annual compensation, MBO and incentive plans

  • Promotions include: Customer Success Manager, Director of Enterprise CS, Director of Strategic CS, VP CS

 

October 2009 – August 2013

THE BOSTON BEER COMPANY(Samuel Adams), Boston, MA                                                   

(NYSE {SAM} $1 billion, Consumer Goods & Manufacturing company, www.bostonbeer.com

Talent Acquisition & Management Leader

  • Directed and lead all strategic recruiting related activities across the BBC organization and its portfolio company Alchemy & Science. 

  • Managed the planning, forecasting and execution process of the $1m recruiting budget. 

  • Responsible for managing, training and professional development of (7) direct reports.  

  • Implemented cost effective sourcing strategies to identify high quality talent in response to staffing needs at all levels and disciplines. Sourcing methods included but were not limited to retain and contingency search management, media and advertising.   

  • Consulted with VP’s and Senior Leadership on strategic people development opportunities; worked with them to forecast and manage the succession planning process for the organization.

  • Manage and drove work force planning activities, create recruiting action plans against future openings.

  • Created and facilitated training classes on interviewing skills and Predictive Index Analysis.

 

Accomplishments & Process Improvements:

  • Made strategic investments integrating operating systems into the Taleo ATS system resulting in recruiter and process improvements.

  • Implemented a digital interview plate form (HireVue) reducing search cycle time and cost per hire while streamlining the evaluation process and increased quality applicant flow.

  • Implemented a recruiting ‘Work Force Planning’ model to proactively forecast & plan against future openings. 

 

November 2006 – October 2009

BAIN & COMPANY, Boston, MA

(A privately held $2 billion, international management strategy consulting firm, www.bain.com)

 

Recruiting Manager, North American G&A

  • Managed the administrative recruiting and hiring process for Bain & Company’s (9) North American offices (Global Service departments include - IT, Marketing, Accounting, Finance, Investments, Human Resources, Knowledge Management, Market Research, Library Sciences and Administrative Services).

  • Responsibilities included: employee relations, professional development and strategic partnerships for internal candidates and managers. Retain & Contingency Search management, presentation, collaboration, negotiations and results delivery. 

 

Accomplishments & Process Improvements:

  • Implemented Bain’s Job Bank - job population (position leveling, geography & industries) focusing on Fortune 100-500 and private equity hiring companies. Served as point of contact for internal communication to Partners & Managers regarding utilization of the Job Bank as a value addition for alumni, clients and target clients.

 

March 1999 – October 2006

WINTER, WYMAN & COMPANY, Waltham, MA

(A privately held New England based contingency placement firm, www.winterwyman.com)

 

Principal – Accounting & Finance Recruiting Division

  • Consulted on a daily basis with Senior Management i.e. CFOs, Vice Presidents, Controllers, Human Resources Managers from Fortune 500 companies to start-ups regarding potential hires as well as overall hiring strategies.

  • Developed recruitment strategies to ensure top caliber talent i.e. networking, “cold-calling”, direct marketing, candidate/client referrals, leads, and the Internet.

  • Promotions include: Consultant, Sr. Consultant, Principal


Welcome

Executive Summary | Employment Overview | PI Behavioral Assessment

Digital Footprint | Resume | Testimonials | About Me - Photo Gallery

“Do What You Love, Love What You Do”

TESTIMONIALS

I have had the pleasure of working with Joe as a vendor at Boston Beer and colleague at HireVue for over a decade. I’ve served as a mentor and boss to him and have seen first hand his ability to lead and serve fortune 100/500 clients as a consultant and strategic business partner. Joe’s Customer Success, HR and Talent Management acumen is tested and proven. His ability to understand and apply digital technology to fit unique company culture and business needs is progressive. He has lead and coached Senior HR professionals to push their skills, think out of the box and innovate. I highly recommended Joe and look forward to working with him again in the future.
— Chip Luman, COO & Co-Founder @TrustRank
Joe is a trustworthy and visionary leader who brings a balance of collaboration, experience and unique insights to each HCM customer engagement. His ability to partner with clients and executives to overcome multi dimensional organization and development challenges while providing world class services is second to none.
— Kara Blumberg, Senior Vice President Professional Services @ HireVue
I had the pleasure of working with Joe Pothier for several years at The Boston Beer Company and later as a client at The Boston Red Sox. Joe excels in the talent acquisition and development space. He’s run effective searches at all levels and takes complete ownership and accountability of this work. Just as skilled in the search space as he is in managing various organizational improvement projects to drive value to the business. He is able to build strong relationships both internally and externally across all levels and personalities. Joe has a versatile skill set and is a true asset, business partner, and friend.
— Amy Waryas, EVP & CHRO @ The Boston Red Sox
Joe is a very talented and proactive HR partner. I worked with Joe for 5 years at the Boston Beer Company and was a partner with him during his time at HireVue. Joe’s energy for all things in the talent spectrum is contagious. He is a dedicated and strategic talent acquisition partner who is able to marry the needs of the business with the short and long term needs of individuals and teams. Joe’s talents extend well beyond the talent acquisition space into building strong programs to support major business initiatives and drive goal attainment. Joe is able to partner across all different industries, functions, and people to achieve the desired end state. I welcome the opportunity to continue to work with Joe.
— Laura Boynton, Director of HR @ The Boston Beer Company
I have had the pleasure of working with Joe for many years in various capacities. As an internal Human Resources talent acquisition expert, he was able to cultivate relationships and deliver results with effective and efficient methods. When he transitioned to a client management role with Hire Vue, he brought his talent acquisition expertise and adapted it to help other employers utilize technological and metric driven tools to achieve their goals. I would highly recommend Joe to any organization who is trying to elevate their human resources department potential.
— Jean McGurl, Director of Benefits & Wellness @ HP HOOD LLC

“Do What You Love, Love What You Do”