I am an Entrepreneur & Human Capital Leader with extensive experience in Talent Acquisition, Talent Management, Career Development & Coaching, Assessments, Operations, Strategic Planning, Management and SaaS Customer Success. Below represents my proven track record in roles of increased responsibility including leadership of people, functions, a fortune 100 & 500 customer base and contracts. I am an action oriented executive focused on creating plans that deliver results.
Talent Management / Talent Acquisition
Talent Development / Succession Planning
Behavioral Assessments / Consulting
Executive Profiling / Coaching
Budget / Forecasting
Public Speaking / Events
KEY ACTIVITIES & ACHIEVEMENTS
Talent Acquisition, Management & Development:
Focused work with senior executives, organizational leaders and professional individuals on career development, professional profiling and legacy coaching.
Managed the planning, forecasting and execution of talent acquisition budgets north of $1 million annually.
Implemented cutting edge technologies like HireVue, resulting in reducing search cycle time and cost per hire while streamlining the evaluation process and increased quality applicant flow.
Built and delivered behavioral assessment training and development programs focused on communication, authentic leadership and personal fulfillment.
Delivered key SaaS KPIs that include: 135% Gross ARR, 95% Net ARR and NPS of 45.
200% YoY product adoption growth and 172% increase in YoY multi-year renewals.
Promotions include: Customer Success Manager, Director of Enterprise CS, Director of Strategic CS, VP CS
Lead team of 25 Senior & Director level CS professionals to preform in a high growth, fast pace and entrepreneurial SaaS environment
Professional Services / Consumer Goods & Manufacturing / Hi-Tech / SaaS
Originally from the Berkshires of Massachusetts, now reside on the South Shore of Boston with wife Lauren and 3 boys, William, Peter & Thomas
An avid skier, golfer, coach of youth sports, community involvement and church activities
3x Boston Marathon finisher – 2003, 2009, 2013
“Do What You Love, Love What You Do”