Executive Summary

 

I am an Entrepreneur & Human Capital Leader with extensive experience in Talent Acquisition, Talent Management, Career Development & Coaching, Assessments, Operations, Strategic Planning, Management and SaaS Customer Success. Below represents my proven track record in roles of increased responsibility including leadership of people, functions, a fortune 100 & 500 customer base and contracts.  I am an action oriented executive focused on creating plans that deliver results.

 

EXPERTISE

HR Leadership

Talent Management / Talent Acquisition

Talent Development / Succession Planning

Behavioral Assessments / Consulting

Executive Profiling / Coaching

Budget / Forecasting

Public Speaking / Events

Customer Success

KEY ACTIVITIES & ACHIEVEMENTS

Talent Acquisition, Management & Development:

  • Focused work with senior executives, organizational leaders and professional individuals on career development, professional profiling and legacy coaching.

  • Managed the planning, forecasting and execution of talent acquisition budgets north of $1 million annually.

  • Implemented cutting edge technologies like HireVue, resulting in reducing search cycle time and cost per hire while streamlining the evaluation process and increased quality applicant flow.

  • Built and delivered behavioral assessment training and development programs focused on communication, authentic leadership and personal fulfillment.

 

Customer Success:

  • Delivered key SaaS KPIs that include: 135% Gross ARR, 95% Net ARR and NPS of 45.

  • 200% YoY product adoption growth and 172% increase in YoY multi-year renewals.

  • Promotions include: Customer Success Manager, Director of Enterprise CS, Director of Strategic CS, VP CS

  • Lead team of 25 Senior & Director level CS professionals to preform in a high growth, fast pace and entrepreneurial SaaS environment

Industry Experience: 

  • Professional Services / Consumer Goods & Manufacturing / Hi-Tech / SaaS

Personal:

  • Originally from the Berkshires of Massachusetts, now reside on the South Shore of Boston with wife Lauren and 3 boys, William, Peter & Thomas

  • An avid skier, golfer, coach of youth sports, community involvement and church activities

  • 3x Boston Marathon finisher – 2003, 2009, 2013

Welcome

Executive Summary | Employment Overview | PI Behavioral Assessment

Digital Footprint | Resume | Testimonials | About Me - Photo Galler

“Do What You Love, Love What You Do”