RESUME

ENTREPRENEURAL EXPERIENCE

July 2017 – Present

BLACKDIAMOND HR CONSULTING Pembroke MA,

(A privately held portfolio company of Black Diamond LPM, LLC. Black Diamond HR Consulting (BDHRC) focuses on Corporate & Individual Human Capital Services, www.blackdiamondhrconsulting.com)

Human Capital Consultant & Managing Partner

  • Core focus on serving c-level executives, board members, organizational leaders and professional individuals.

  • Corporate client focused on enterprise and mid-markets domestically and internationally

  • Key service offerings include, Talent Development, Career Development, Coaching, Consulting Engagements, Events & Speaking Engagements

  • Responsible for all organizational operations, marketing and sales

Key Corporate Partnerships & Events 

  • Partnerships include: The Predictive Index, boutique, contingent and executive search firms, regional and national HR organizations

  • ‘The Fulfillment Factor’, ‘The Entrepreneur Within’

CORPORATE EMPLOYMENT

August 2013-July 2017

HIREVUE, South Jordan, UT / Boston, MA

(Venture Capital backed, digital transformation & talent interaction SaaS platform, www.hirevue.com)

 Vice President,Customer Success

  • Responsible for strategic operations, user adoption, customer engagement, client retention, contractrenewals, growth and expansion for HireVue’s top 200 customers representing 85% of the company’s total revenue.

  • Worked with senior executives on CS operation efficiencies, KPI’s, CS solution design, and process improvements.

  • Lead a staff of 14 Customer Success professionals supporting a $20.5M portfolio across Hi-Tech, Financial Services, Retail, Professional Services, Entertainment and Healthcare industries.

  • Partnered with Sales, Product Management, IT, Engineering, and Customer Support groups to drive vital product enhancements and customer engagement solutions. 

Accomplishments & Process Improvements:

  • Creation of the Customer Success Inside and Field based models aligning portfolios by vertical and geography.

  • 200% YoY product adoption growth and 172% increase in YoY multi-year renewals.

  • Delivered key SaaS KPIs that include: 135% Gross ARR, 95% Net ARR and NPS of 45.

  • Built an Early Adoption Risk Management & Review Program

  • Developed the Customer Success Strategic Renewal Enablement Training Program

  • Redesigned and automated the Customer Success annual compensation, MBO and incentive plans

  • Promotions include: Customer Success Manager, Director of Enterprise CS, Director of Strategic CS, VP CS

 

October 2009 – August 2013

THE BOSTON BEER COMPANY(Samuel Adams), Boston, MA                                                   

(NYSE {SAM} $1 billion, Consumer Goods & Manufacturing company, www.bostonbeer.com

Talent Acquisition & Management Leader

  • Directed and lead all strategic recruiting related activities across the BBC organization and its portfolio company Alchemy & Science. 

  • Managed the planning, forecasting and execution process of the $1m recruiting budget. 

  • Responsible for managing, training and professional development of (7) direct reports.  

  • Implemented cost effective sourcing strategies to identify high quality talent in response to staffing needs at all levels and disciplines. Sourcing methods included but were not limited to retain and contingency search management, media and advertising.   

  • Consulted with VP’s and Senior Leadership on strategic people development opportunities; worked with them to forecast and manage the succession planning process for the organization.

  • Manage and drove work force planning activities, create recruiting action plans against future openings.

  • Created and facilitated training classes on interviewing skills and Predictive Index Analysis.

 

Accomplishments & Process Improvements:

  • Made strategic investments integrating operating systems into the Taleo ATS system resulting in recruiter and process improvements.

  • Implemented a digital interview plate form (HireVue) reducing search cycle time and cost per hire while streamlining the evaluation process and increased quality applicant flow.

  • Implemented a recruiting ‘Work Force Planning’ model to proactively forecast & plan against future openings. 

 

November 2006 – October 2009

BAIN & COMPANY, Boston, MA

(A privately held $2 billion, international management strategy consulting firm, www.bain.com)

 

Recruiting Manager, North American G&A

  • Managed the administrative recruiting and hiring process for Bain & Company’s (9) North American offices (Global Service departments include - IT, Marketing, Accounting, Finance, Investments, Human Resources, Knowledge Management, Market Research, Library Sciences and Administrative Services).

  • Responsibilities included: employee relations, professional development and strategic partnerships for internal candidates and managers. Retain & Contingency Search management, presentation, collaboration, negotiations and results delivery. 

 

Accomplishments & Process Improvements:

  • Implemented Bain’s Job Bank - job population (position leveling, geography & industries) focusing on Fortune 100-500 and private equity hiring companies. Served as point of contact for internal communication to Partners & Managers regarding utilization of the Job Bank as a value addition for alumni, clients and target clients.

 

March 1999 – October 2006

WINTER, WYMAN & COMPANY, Waltham, MA

(A privately held New England based contingency placement firm, www.winterwyman.com)

 

Principal – Accounting & Finance Recruiting Division

  • Consulted on a daily basis with Senior Management i.e. CFOs, Vice Presidents, Controllers, Human Resources Managers from Fortune 500 companies to start-ups regarding potential hires as well as overall hiring strategies.

  • Developed recruitment strategies to ensure top caliber talent i.e. networking, “cold-calling”, direct marketing, candidate/client referrals, leads, and the Internet.

  • Promotions include: Consultant, Sr. Consultant, Principal


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